ISC: Delivering Spectator Safety Training at the O2

Spectator Safety: 1st4sport and ISC Working Together to Raise Venue Standards

The 1st4sport Level 4 NVQ Diploma in Spectator Safety (QCF) is aimed at managers working in a senior role who are involved in dealing with the planning, maintaining, and the delivery of safe environments for large volumes of members of the public, specifically spectators, visitors, and guests within an entertainment and sporting environment. Integrated Security Consultants (ISC), in consultation with 1st4sport,  has adapted the 1st4sport Level 4 NVQ Diploma in Spectator Safety (QCF) for delivery to Venue Managers and Security Operations Managers at the prestigious AEG O2 Arena.

Working in consultation with 1st4sport at all stages, ISC have adapted the 1st4sport Learner Materials by digitalising content to make it more streamlined and efficient  for the arena-specific environment. This project has shone a spotlight on the scope of ISC and this qualification, in particular its adaptability for a range of spectator safety environments outside of traditional sports stadia.

Delivering the qualification cannot be treated in isolation of the environment in which the learners work. It was identified at an early stage that the resources developed for this qualification would not meet the needs of this iconic location, and, as a result, ISC have developed bespoke qualification delivery, assessment and associated resources focussed purely on to the O2 Arena and the demands of this facility.

The 1st4sport Level 4 NVQ Diploma in Spectator Safety (QCF) is designed to fit around and correspond to the ‘day jobs’ of learners – work-based qualification. It is an effective formalisation of the knowledge and skills of learners, while also allowing room for reflection on the Arena’s standard practices, policies, procedures and operation.

Danielle Kennedy-Clarke, Head of Venue Management at the AEG O2 Arena, says

“The ISC delivery of the 1st4sport Level 4 NVQ Diploma in Spectator Safety (QCF) has been constructive in giving us a structured approach to managing spectator safety within the O2 Arena. The qualification has been designed to fit around our normal working practices and we have been well-supported by the assessors and the qualification management team. We would recommend the qualification as a means for any large venue/organisation to develop their staff, whilst also reviewing and improving their internal working practices.”

Most recently, ISC has also confirmed its delivery of the 1st4sport Level 4 NVQ Diploma in Spectator Safety (QCF) at Wembley Stadium and Twickenham Stadium; two of the UK’s most prominent national stadia. ISC is guiding through Safety Planning Consultants, the Security Manager and Event Security/Safety Managers at these two iconic sites and is fortunate enough to be entrenching the qualification into the exciting spectator events at these venues.

ISC and 1st4Sport have developed the qualification to be as efficient and innovative as possible, while still being a rigorous formalisation of important skills relating to spectator safety. James Woollard, Project Manager of the Centre of Excellence, says

“Our development of the Level 4 NVQ Diploma in Spectator Safety, working closely with 1st4Sport, has led to our delivery of the qualification at three of the most notable venues in the United Kingdom; an incredible privilege. The aim now is to build upon this success and to champion the sophistication of the NVQ Level 4 at other prominent spectator safety environments across the UK, including additional football and rugby stadia, arenas, cricket grounds and other venues which have not historically been treated as ‘spectator safety’ locations, such as retail centres, road races and conference centres, all of which regularly host sizeable crowds, audiences and guest throughput. It is an incredibly exciting prospect.”

For further information on the 1st4Sport Level 4 NVQ Diploma in Spectator Safety and ISC Training and Consultancy, please email [email protected].


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