Customer Service Statement
1st4sport Qualifications are committed to providing value-added service through competent and helpful staff utilising efficient quality systems and processes. In delivering responsive and effective service with courtesy we aim to:
- maintain effective communication mechanisms to provide quality information
- solicit customers’ feedback on our services on a regular basis to establish customer satisfaction levels
- adhere to our established procedures and quality standards to ensure good practice and consistency
- ensure our staff are competent and motivated to work to a high standard
- ensure that our staff adhere to our Code of Ethics and Core Values to meet 1st4sport's and customers’ expectations
- treat all customers and potential customers equally at all times regardless of age, gender, ethnic origin, religion, sexual orientation or disability
- act promptly and professionally in all customer operations, providing relevant information on taking appropriate action within specific timescales, where required.
Information on services and the cost of these services is freely available, as well as access to the policies and values that underpin our work, fostering a climate of mutual respect between 1st4sport and customers.
Customer Feedback
1st4sport Qualifications are committed to the continual improvement of the quality and responsiveness of services and, as such, maintains customers' perceptions, expectations and suggestions at the forefront when reviewing our services. Customers may provide feedback and/or comment on the services provided electronically via qmt@1st4sportqualifcations.com.
