1st4sport Qualifications endeavour to ensure a high-quality service is provided to all stakeholders.
Working to achieve this aim assists in the maintenance of our established quality standards and ensures effective working relationships.
Recognised centres are required by the established 1st4sport Recognised Centre Requirements to develop and publish a candidate complaints procedure, which addresses the fair and considered handling of issues that candidates may have, upon receipt of centre services. In making a complaint against recognised centre services, a candidate is reporting an allegation of non-compliance with published policy, procedure; 1st4sport recognised centre requirements and/or qualification criteria.
In the event that a candidate complainant exhausts the centres complaints procedure and remains dissatisfied with the outcome, they are eligible to report the details of their complaint to the 1st4sport Quality Management Team (QMT) and should follow the 1st4sport procedure for making a complaint against a recognised centre.
The complaints against recognised centre services procedure is detailed in Candidate Complaints Against Recognised Centre Services.
To make a complaint of this type, the candidate is required to complete the Allegations Report Form (Word) and forward it via e-mail to qmt@1st4sportqualifications.com.
Upon receipt of a candidate complaint against recognised centre services we implement a standardised process to ensure they are handled appropriately, risk is assessed and corrective action taken (where required). This information is contained within the 1st4sport Allegations, Appeals and Handling Arrangements.
